AI Copilot

The Copilot is an AI assistant in a side panel of the provider app. Ask it what is happening in your business, or ask it to make changes. It reads your real data, and it never changes anything until you approve the plan.

#Open the Copilot

• On a wide screen, click Copilot in the rail on the right edge of the app.
• On a phone or narrow window, tap the round Copilot button with the sparkle icon in the corner of the screen.

Both are the same chat. A message or file another page hands to the Copilot, such as an upload under Settings → Import, waits in whichever one you see.

Type in Ask copilot… and press Enter to send. Press Shift+Enter for a new line. The Copilot knows which screen you are on, so "what's on this page?" style questions work.

Use New chat to start fresh and Chat history to go back to an earlier conversation.

#What it can read

The Copilot looks things up before it answers, so it does not guess numbers. It can read:

• today's bookings, and search bookings by date or client
• your business profile, setup progress and business settings
• services, resources, weekly hours and availability
• your class timetable and the classes of the next seven days with places taken
• booking rules, pricing rules and payment settings
• clients (a search looks through everyone you may see, by name, email, phone or member number), products and custom links
• the passes (packs) and memberships on Products → Plans
• your team and notification settings
• your own website, when you give it the address, to pick up services, prices and brand colours

Try: "What is pending today?" or "Which services have no resource?"

#Make changes with Plan and Apply

When you ask for a change, the Copilot prepares a plan instead of acting straight away.

1. Ask, for example: "Add a 60 minute deep tissue massage for 65 euros, bookable in Room 2."
2. The Copilot explains what it will do. Under the chat, a checklist appears: 1 change ready for approval.
3. Review the list. Each item shows every value it sets, such as a name, price or web address. Untick anything you do not want. Items marked Destructive, such as removing a service, are unticked by default.
4. Click Apply 1 change. Or click Discard to drop the plan.

The Copilot then reports what was applied and what failed. Nothing is live until you click Apply. A plan you applied or discarded is gone: it doesn't come back when you reload the page or reopen the chat, so a change is never applied twice.

It can plan changes to services, class timetable times, resources, opening hours, booking rules, pricing rules, branding and profile, modules, passes, memberships, products, discount codes, notices, notifications, clients, team invites and campaigns. A pass or membership it creates is a plan on Products → Plans: a pass becomes a pack, a membership a monthly or yearly plan. If a plan of that type with the same name exists, it updates that plan instead. It can also change a booking's status: confirm, complete, mark a no-show or cancel. A cancel from the Copilot works like Cancel in the app: the time, class place and visit go back, the waitlist is offered the time and the customer is told. The Copilot cannot confirm a cancelled booking again; within 15 minutes, use Restore booking on the bookings list, which checks the time is still free. It will not publish your booking page unless you ask it to.

What you can change with it

For lights, heating and door codes, click Set up with AI on Settings → Doors & devices. The Copilot reads what you have set up there, asks about your hardware and walks you through the setup guide. It only reads that page: you create the devices in the guide yourself, and access tokens never go into the chat. See Doors & devices.

The Copilot follows the same rules as the screens. Each change needs the permission of its screen and has to be included in your plan and modules: for example the Dynamic pricing module for pricing rules, the Email campaigns module for campaigns, a paid plan for plans, products and discount codes, and the Team access module for team invites. It can only switch on modules your plan includes. Team invites and webhooks stay with the owner.

Nola checks this when the Copilot plans a change and again when you click Apply. A change you can't make never reaches your checklist: the Copilot tells you why and who can help, usually the business owner. If something changed in between, for example your role, the change fails at Apply and the Copilot reports it.

Changes made with Apply are recorded with your name in the audit log.

#Attach files

Attaching files is turned off in the shared demo.

Click the paperclip or drag files onto the message box. You can attach images, PDFs and text, CSV, JSON or Markdown files, up to 10 MB each and 5 files (20 MB together) per message. Useful for:

• a photo of a price list to turn into services
• a logo image to use as your brand logo

#Help and support

For how-to questions, the Copilot searches these help pages and links the ones it used.

If something does not work, or you want to talk to a person, ask the Copilot to contact support. It opens a support request with the Nola team, written from your chat: what you tried, what happened and which page you were on. It then gives you a reference such as NOLA-1234. Later you can ask it to:

• list your open requests and whether support has replied
• show a request and its full conversation
• add a reply or more details
• mark a request as solved, reopen it, or rate the help

Support requests do not change your business data, so they happen straight away, without the Apply step. See Contact support.

#Good to know

• Everyone on your team who can open the provider app can use the Copilot when the module is on. What they can change with it depends on their role.
• If a step fails while the Copilot works, it says why and the chat goes on. Nothing from that step was changed.
• Chats are saved per person. Other team members do not see your chats.
• The steps the Copilot shows while it works, such as "Listing services", and the plan's checklist are in the language you use the app in.
• The Copilot can be wrong. Read the plan before you click Apply.
• A message can be up to 8,000 characters.
• AI use has a daily limit per person and per business. When it is reached, the Copilot stops and says so; the limit resets within 24 hours. The shared demo has a smaller limit shared by all visitors, and there the Copilot does not search the web or read web pages.
• Images in Copilot replies are not loaded: you see their description instead.

#Related

• Modules explained
• The setup wizard
• AI agents and MCP
• Contact support