Report a problem

If a screen shows an error or something does not work the way this help center describes, tell us. Reports go straight to the team that builds Nola.

#When a page shows an error

Nola records every error automatically, so we often know about it before you write. The error screen gives you three choices:

1. Try again reloads the part of the page that failed. It fixes most one-off network problems.
2. Report this problem opens the support form with the error already attached. Add one or two sentences on what you were doing and click Send request.
3. Today takes you back to the home screen.

If you see an Error reference, keep it. It lets us find the exact error.

#When something just does not work

1. Check the page in this help center for that screen. The ? button → Help for this page opens it next to your work.
2. Try once more, ideally in another browser or after a reload.
3. Open ? → Contact support and choose Something is broken.

#What to include

A good report answers three questions:

• What did you do? "I dragged a booking from Monday to Tuesday in the week view."
• What happened? "It jumped back to Monday and showed an error."
• What did you expect? "The booking to move to Tuesday."

A screenshot helps a lot. The page, browser and app version are attached for you.

#What happens next

The request gets a reference like NOLA-1042. An AI assistant sorts it, and a person on the team reads it and answers. If it needs a code fix, the status changes to With our developers and we tell you when the fix is live. Fixes usually go out the same week.

#Related

• Contact support
• Troubleshooting