Resources and opening hours

Resources are the things a booking occupies: a treatment room, a chair, a court, a staff member or a piece of equipment. Opening hours tell Nola when customers can book. Together they decide which times show on your booking page.

#Add a resource

1. Open Services → Resources in the sidebar.
2. Click New resource. A sheet opens.
3. Type a Name such as "Chair 1" or "Court 1".
4. Pick a Type and set Capacity, how many people it holds at one time.
5. For resources shown on the calendar, choose How it is booked: One booking at a time for most resources, or Several bookings share a start time when several parties share one start time, like a golf tee.
6. Click Add resource.

Court, table, room, coach, staff, course and other have Show on the calendar on by default and get their own column on the calendar day grid. For rental and equipment it is off, and they are tracked as stock instead.

#Edit a resource

The list shows each resource with its type, location (if you use more than one), hours, capacity and status. It is sorted by type, then by Position, then by name, so Court 2 comes before Court 10.

Click a row, or choose Edit in its ⋯ menu, to open the resource in a sheet. Change what you need and click Save.

A closing time at or before the opening time means the next day, for example 18:00 to 02:00. Closing must be at most 24 hours after opening.

To take a resource out of use, choose Deactivate in its ⋯ menu. Move to trash removes it.

After you add a resource or rename it, Nola offers to translate its name into your other languages (not for staff calendars). See Translate a text when you save it.

#Which hours a resource follows

The calendar, the lobby screen's Free right now board, lesson times, the tee sheet and the utilization reports all work out a resource's hours for a day the same way:

• The resource has hours per weekday (Different hours by weekday in the resource sheet, or set by coaches and trainers under Weekly hours): each day follows its own row. A day that is switched off, or has no row at all, is closed.
• The resource has the same hours every day: its Opens and Closes times apply to every day of the week. With nothing set, that is 08:00 to 21:00.
• Tee sheet only: a course with no hours of its own follows your business's weekly hours from Services → Hours. The list shows Your opening hours for it.

On the calendar's day view, a resource with no hours of its own has no grey area.

#Link a resource to a service

Link the courts, rooms or staff a service books:

1. Click Link to a service at the top of Services → Resources.
2. Pick the service. Its Linked resources are listed below it.
3. Under Add a resource, pick the resource. For a court, table, room or chair, choose under How bookings use it:
   • Any free one: the resource joins the service's pool, and each booking takes one free resource from it. This is the default for courts, rooms, tables and chairs.
   • Always this one: every booking holds this resource too.
4. Click Add.

Staff and coaches, equipment, and resources of a group class or tee time are always linked as Required: every booking of the service reserves them, like a coach for a private lesson. Click Remove next to a linked resource to unlink it, and change Any free one or Always this one next to a linked court at any time.

With Any free one, if the customer does not pick a court, Nola gives the booking the first free one in Order. So a club with four linked courts takes four bookings at the same time, and a time stays on your booking page while one of them is free. When all of them are taken, the booking is refused with "Everything is booked at this time. Pick another time." Staff and coaches are never handed out this way, and group classes and tee times don't use it.

On your booking page such a service shows its courts side by side for the chosen day, so customers can pick a court, a start and a length (see How to book). A court takes online bookings only inside its own hours (see Which hours a resource follows), or your business's weekly hours from Services → Hours when it has none of its own: a booking that would start before opening or run past closing time is refused with "Court 1 is closed for part of this time. Pick a time within its opening hours." Bookings you make yourself on the calendar are not limited this way.

Don't set every court of a court service to Always this one: each booking would then need all of them at once, and one booking would close that time for the whole service.

#Set weekly opening hours

1. Open Services → Hours in the sidebar.
2. Under Weekly hours, tick the days you are open and set the opening and closing time for each.
3. Set Start times every (minutes) (15 to 480), for example every 60 minutes, and Clients can book ahead (weeks) (1 to 12).
4. Click Save hours. Nola adds the bookable times for the weeks ahead straight away.

These are your business's opening hours, for your services. Private sessions with a trainer or coach follow that person's own weekly hours instead. When you have trainers or coaches, Which hours count at the top of Services → Hours says so and links to their details and the rota; see Which hours count.

Hours past midnight

A day's hours can run past midnight, for example Friday 18:00 to 02:00. Pick the closing time as usual: a closing time at or before the opening time means the next day, and next day shows beside it. 00:00 as the closing time means midnight, and 00:00 to 00:00 means open around the clock. A day's hours can be at most 24 hours long.

• The part after midnight belongs to the next calendar day: on your booking page, in lessons, on the tee sheet and on the lobby screen, Friday 18:00 to 02:00 offers times from 00:00 to 02:00 on Saturday. Per-day booking limits count those bookings on Saturday too.
• On the calendar, Friday's day and week views run past 24:00, so the evening shows as one block, together with the bookings and blocked time before 02:00.
• If Saturday has its own hours from early morning, they join Friday's hours after midnight into one stretch.

The lobby screen's Free right now board follows each resource's own hours (see Which hours a resource follows): on a day the resource is closed it shows Closed for today. See Check-in and the large screen.

Nola adds new bookable times every night, so clients can always book as far ahead as you set.

Hours are your business's local time, set by Default timezone under Locations & timezone. A resource at a location with its own time zone follows that location on the calendar, the tee sheet and lesson times. Slots keep the same clock time when daylight saving time starts or ends.

Bookable times

Bookable times at the bottom of Services → Hours lists the start times your weekly hours made, day by day from today. Click Show times to open the list.

• Click a time to close it for booking. Click it again to reopen it.
• Add a one-off time adds an extra time outside your weekly hours. Pick a service (or All services), a date and the start and end, then click Add time.

#Block time off

For holidays, breaks or maintenance:

1. On Services → Hours, click Block time under Blocked time.
2. Under Applies to, keep Whole business or pick one resource.
3. Pick the Start date and End date. Turn on All day to block full days, or set the start and end times.
4. Add a reason if you like and click Block time.

No booking can be made that overlaps a block. The Blocked time list shows every block that has not ended yet, however long ago it started. To remove one, choose Remove block in its ⋯ menu. Undo in the message puts it back.

You can also block time on the calendar.

Who can block time:

• The owner and staff who see the full calendar can block the whole business or one resource.
• Trainers and other staff with their own calendar can block only their own calendar, never the whole business. The same applies to removing blocks.

#Related

• Add and manage services
• Booking rules
• Calendar
• Doors & devices