Community

Community gives your business its own public page with channels, where you post announcements and events and your customers talk, find games and say thanks. Who can read and post in each channel depends on the person's tier, which Nola works out from their bookings, memberships and staff access.

#Open the community admin

Open Community in the sidebar. The page has four tabs: Overview, Moderation, Members and Events. Click Open public page to see what your customers see. The public address is shown under Community settings.

#Post an announcement

1. On the Overview tab, find Post an announcement.
2. Click into the box. Choose Post or Poll, add an optional title and write your text. For a poll, fill in the options and use Add option for more.
3. Click Post. It goes to your announcements channel and notifies everyone who follows your business.

#Set up the community

Under Community settings on the Overview tab:

• Community name and Short description, then click Save.
• Mode: Sports club, Coaching or Studio / salon. The mode sets the starting channels. You can still add, edit or archive channels.
• Join the sport network: your customers can opt into a sport-wide community shared with other clubs. Only people and games appear there, never your services.
• Mirror open games to the network: open games at your club also show in the network's Find a game channel.
• Members can post: switch off to make every channel staff-only for posting. Members can still react and reply.

#Channels

Each channel has a name, a description and two rules. Click Edit to change a channel, Archive to hide it, or Add channel to create one.

Who can post is Staff only, Members or Anyone signed in. A channel never lets someone post who cannot read it. Turn on Hold each member's first post for approval to review newcomers before their posts go live.

#Moderation

The Moderation tab shows a count when something needs you.

• Awaiting approval: first posts held for review. Click Approve to publish or Hide to reject.
• Reports: posts and comments members flagged. Hide the post, Hide comment, or click Resolve if it is fine.

On any post you can also Pin it to the top or Lock it to stop new replies.

#Members

The Members tab lists everyone who opened or followed your community, with their Tier and the date they joined. Tiers are Follower, Member, Paying member, Staff and Moderator, and they update by themselves as people book or buy memberships. Click Ban to stop someone from taking part, and Unban to let them back.

#Events

On the Events tab, click New event and fill in Title, Starts, Ends, Location, Capacity (optional), Price (EUR) and Description, then click Create event. Nola posts the event in your events or announcements channel and notifies your followers. Members sign up from the event card. When an event is full, new sign-ups go on a waitlist. Click Cancel event to call it off.

#Related

• Leagues and rankings
• Notices and product updates
• Passes and memberships
• Invite your team