Community

Community gives your business its own public page with channels, where you post announcements and events and your customers talk and say thanks. At sports clubs they also find games. Who can read and post in each channel depends on the person's tier, which Nola works out from their bookings, memberships and staff access.

#Open the community admin

Open Community in the sidebar. The page has four tabs: Overview, Moderation, Members and Events. Gyms, where Players and rankings is off, also have Challenges. Click Open public page to see what your customers see. The public address is shown under Community settings.

#Post an announcement

1. On the Overview tab, find Post an announcement.
2. Click into the box. Choose Post or Poll, add an optional title and write your text. For a poll, fill in the options and use Add option for more.
3. Click Post. It goes to your announcements channel and notifies everyone who follows your business.

#Set up the community

Under Community settings on the Overview tab:

• Community name and Short description, then click Save.
• Mode: Sports club, Coaching, Studio / salon or Gym / fitness. The mode sets the starting channels. You can still add, edit or archive channels.
• Join the sport network: your customers can opt into a sport-wide community shared with other clubs. Only people and games appear there, never your services.
• Mirror open games to the network: open games at your club also show in the network's Find a game channel.
• Members can post: switch off to make every channel staff-only for posting. Members can still react and reply.

Join the sport network and Mirror open games to the network show only while Players and rankings is on under Settings → Modules. It is on by default for sports clubs and off for gyms. See Modules explained.

Starting channels for each mode

A new community gets the mode that fits your industry. Gyms and fitness studios start with Gym / fitness.

Open games

Open games show on your public community page only in a Sports club or Gym / fitness community with Players and rankings on. Members see them there, and followers and members can switch on Notify me about open games. With Players and rankings off, neither the open games nor that switch appear.

#Channels

Each channel has a name, a description and two rules. Click Edit to change a channel, Archive to hide it, or Add channel to create one.

The starting channels show their name and description in each reader's language. Once you rename a channel or change its description, everyone sees exactly what you typed.

Who can post is Staff only, Members or Anyone signed in. A channel never lets someone post who cannot read it. Turn on Hold each member's first post for approval to review newcomers before their posts go live.

#Moderation

The Moderation tab shows a count when something needs you.

• Awaiting approval: first posts held for review. Click Approve to publish or Hide to reject.
• Reports: posts and comments members flagged. Hide the post, Hide comment, or click Resolve if it is fine.

On any post you can also Pin it to the top or Lock it to stop new replies.

#Members

The Members tab lists everyone who opened or followed your community, with their Tier and the date they joined. Tiers are Follower, Member, Paying member, Staff and Moderator, and they update by themselves as people book or buy memberships. Click Ban to stop someone from taking part, and Unban to let them back.

#Events

On the Events tab, click New event and fill in Title, Starts, Ends, Location, Capacity (optional), Price (EUR) and Description, then click Create event. Nola posts the event in your events or announcements channel and notifies your followers. Members sign up from the event card. When an event is full, new sign-ups go on a waitlist. Click Cancel event to call it off.

#Challenges

At a gym, the Challenges tab sets goals members work towards, such as 12 training days in November. Progress is counted from attendance, so members never type it in.

1. Click New challenge.
2. Fill in Name, choose What counts and set the Target:
   • Training days (came in or took a class): days with a door entry or a class.
   • Door visits (days with an entry): days with a door entry.
   • Classes taken: each class place taken, once the class is over.
3. Pick the First day and Last day, on your business's clock. A challenge can run for up to 92 days.
4. Add a Description (optional) and a Reward (optional).
5. Leave Announce it in the Challenges channel on to post it in the community's Challenges channel.
6. Click Create challenge.

Members join on My activity in their account, under a name they choose or privately. Members who joined see each other's progress, and only under the names they chose. Members who joined privately are counted but never listed. Progress is updated every 15 minutes, and for a day after the challenge ends so late door entries still count.

Click Show participants to see everyone who joined, with their real name, the name they show and their progress, and who finished and when, so you can hand out the reward. This list needs access to clients as well as settings. Click Edit to change a challenge that hasn't ended; progress is counted again. Click End now to stop it early.

You can't add or remove members yourself: each member joins or leaves on their own.

Sports clubs with Players and rankings on don't have this tab; their ladder challenges stay as they are.

#Related

• Leagues and rankings
• Modules explained
• Notices and product updates
• Passes and memberships
• Invite your team