How to book

This page is for customers of businesses that take bookings with Nola. You book directly on the business's own booking page, on your phone or computer.

#Open the booking page

Use the link the business gave you. You may find it on their website, in a message or email, on social media, or as a QR code at their front desk. Some businesses show the booking form right inside their own website.

#Book step by step

1. On the booking page, find the service you want and click Book now. Each service shows its length, its price and the next available time.
2. If the business lets you choose who serves you, pick someone under Choose your specialist, or choose No preference.
3. Under Choose a time, pick a day, then a start time. Use the calendar button next to the days to look further ahead.
4. Under Details, check the Party size and fill in anything else the page asks for, such as:
   • Booking for, if you book for a family member
   • Communication language, the language for your emails and texts
   • Discount code, if you have one
   • Add-ons, such as rental equipment
   • Notes, for anything the business should know
5. Tick the box to agree to the terms and privacy policy if it is shown. You only do this once per business.
6. Check the summary with the time and Total, then click Sign in to book.
7. Sign in, or create an account with your email. You come back to the booking with your choices still filled in.
8. Click Continue to payment.

#Paying

What happens next depends on the business:

• If the business takes payment online, you see Complete payment. Pick how to pay, for example card, bank link or your wallet balance, and click Pay now. Your booking is confirmed once the payment goes through. You can also choose Pay later from My bookings.
• If the business takes payment on site, there is no payment step. Your booking goes straight to My bookings.

See Pay with your wallet or a pass for wallet balances and multi-visit passes.

#After you book

Your bookings are in My bookings, sorted into Upcoming, Pending, Past and Cancelled. From there you can pay, change or cancel a booking. See Cancel or change a booking.

Some businesses confirm each booking by hand. Until they do, your booking stays under Pending. Once they confirm it, it moves to Upcoming.

#If your time is not available

• No times available on this day. Try another day.
• This time does not have enough room for your party. Pick a smaller party size or another time. If you are signed in, you may see Join waitlist. You are told if a place opens up.
• Need another time? Some services let you request a start time that is not listed. The business then confirms it.
• Not bookable. This service only takes requests. Go back and use Request a quote instead.

#Questions about your booking

For questions about times, prices, payments or refunds, contact the business directly. Nola provides the booking software, but only the business can change your booking or refund a payment.

#Related

• Cancel or change a booking
• Pay with your wallet or a pass