How to book

This page is for customers of businesses that take bookings with Nola. You book directly on the business's own booking page, on your phone or computer.

#Open the booking page

Use the link the business gave you. You may find it on their website, in a message or email, on social media, or as a QR code at their front desk. Some businesses show the booking form right inside their own website.

To change the language, use ET, EN and RU at the top of the page. On a phone, tap the globe button there to pick a language, and the arrow button next to it to sign in. The day, court, time and length you already picked stay put. Text the business wrote itself, such as its tagline, service names, court and course names and cancellation policy, appears in your language when the business has translated it, and otherwise in the business's own language. A long cancellation policy is shortened until you click Read house rules.

Gyms and studios may show Our trainers: each trainer's card shows their price per hour and a Book a session button that opens the lesson page with that trainer chosen. View profile opens their page, where you can read about them, see their classes this week and buy their packs.

#Book step by step

1. On the booking page, find the service you want and click View times. Services are grouped under headings such as Courts, Gym access, Group training or Kids and juniors; use the links at the top to jump to one. For a private lesson, look under Private coaching: click View times on the service there, or Choose a coach if the page shows a lessons card instead. Each service shows its length, its price and the next available time (for a class, the next class with a free place). The business's cancellation policy is shown once, above the services (a long one stays behind Read house rules), or on a service that has its own rule. The summary next to the booking form shows it again, or "Free cancellation any time before the start." when the business has no cancellation window.
2. If the business lets you choose who serves you, pick someone under Choose your specialist, or choose No preference.
3. Under Choose a time (Pick a tee time for golf), pick a day, then a start time. For courts, tables and rooms, see Book a court, table or room below. Use the calendar button next to the days to look further ahead. If some times cost more, the page lists them under the service name before you pick. For courts and tee times, when nothing is left to book today, the picker opens on tomorrow. The days start on the business's today, and days and times are the business's local time (for golf, the course's), even when you book from another time zone.
4. Under Details, check the Party size (for a class, click Book for more people to book more than one place) and fill in anything else the page asks for, such as:
   • Booking for, if you book for your child (see Book for your child below)
   • Who's playing?, if you book for more than one person (see Name the other players below)
   • Communication language, the language for your emails and texts
   • Discount code, if you have one. The field shows only when the business has a code for that service.
   • Add-ons, such as rental equipment
   • Notes, for anything the business should know
5. Tick the box to agree to the terms and privacy policy if it is shown. You only do this once per business.
6. Check the summary with the time and Total, then click Sign in to book.
7. Sign in, or create an account with your email. You come back to the booking with your choices still filled in.
8. The form says who you are booking as, with Switch account if that is the wrong person. Click Reserve and pay, then Reserve and continue. That holds the time until you pay or cancel.

If the button stays grey, the line under it says what is still missing, for example "Name every player to continue." For golf, the first player is filled in with your name.

#Book for your child

Classes for children say so under Booking for, with the ages if the business set them, for example "This is for children. Choose which child is coming. Ages 6–12." You need to be signed in to book them.

1. Under Booking for, pick your child. If you have one child added at this business, they are picked for you.
2. To add a child, click Add a child, or fill in the form that shows when you have none yet. Enter the Child's name and, if you like, the Year of birth, then click Add child. The child is picked for the booking.
3. Book as usual. The business sees your child's name on the booking.

Services for any age also show Booking for once you have added a child, with Myself as the first choice.

#Name the other players

When your party is more than one person, Details shows Who's playing? (Name your players for golf). It isn't shown when you book as a guest or for a children's class. Add each person in one of these ways:

• Under Suggestions, pick yourself, your child or someone you have played with.
• Under Add by email, enter their full email address and, if you like, Their name (only you see it, optional). Then click Add by email. They get an email with the booking details and a link to take themselves off it.
• Under Or just a name, enter a name and click Add guest. They get no email.

You can add as many people as your party size allows, minus yourself. To add them later, use Add players on the booking in My bookings. If you have added many people today, Nola may ask you to try again tomorrow. Your booking is still made.

If someone added you to a booking

You get an email with the time and place, and another if the booking is cancelled or moved. You don't need an account. If you aren't coming, open the link in the email and click Remove me on the page Take yourself off this booking?. Only you come off the booking, and you get no more emails about it.

#Book a court, table or room

When a service books one of several courts (tables, rooms), Choose a time shows the day with the courts side by side and the time running down:

1. Pick a day. If today has no free time left, the page opens on tomorrow.
2. Pick a Length, for example 60 min or 90 min. Common lengths are shown first; More lengths opens the rest.
3. Tap a free start time on the court you want. Your time is filled in and marked with a tick. Booked times are hatched and say Booked; grey times are closed or already past.
4. To end later, tap a later time on the same court, or pick a longer Length. A length that would run into another booking or past closing time can't be picked.
5. Check the line under the grid, for example "Court 3 · Mon, Oct 19 · 18:00–19:00 · 60 minutes · €25.00", then go on to Details. The price follows the length.

Earliest free court picks the earliest start on any court that day, with room for your length. On a phone you see one court at a time: switch courts with the buttons above the grid. With a keyboard, use the arrow keys to move between times and courts, and Enter to pick.

#Book as a guest

Some businesses let you book without an account. Their booking page then shows Book without an account under Details, for services you pay for at the venue or that are free:

1. Fill in your First name, Last name, Email and Phone, and tick the box to agree to the terms and privacy policy.
2. Click Book as a guest. Nola holds the time for you for up to 30 minutes and emails you a link.
3. Open the link, check the details and click Confirm booking, or Don't book to let the time go. If you don't confirm it in time, the time is released.

The same link shows your booking later. Use Cancel booking there while free cancellation is still open; after that, contact the business. The page also offers to create an account: sign up with the same email, and once your email is verified the booking moves to My bookings. Bookings paid online, memberships, packs, wallet and discount codes need an account, so the Discount code field isn't shown while you book as a guest. If you cancel before confirming, or don't confirm in time, the link says the time was released.

For gym and studio classes, open Class timetable on the booking page instead. See Book a class.

#Paying

What happens next depends on the business:

• If the business takes payment online, you see Complete payment. The summary shows the place, the start and end, and how long the booking is, and says the time is reserved until you pay or cancel. Under the booking it says until when you can cancel it free and what a later cancellation costs, for example "Free cancellation until Tue 4 Nov, 06:00. After that, cancelling costs €7.50.", or "Free cancellation any time before the start." when the business has no cancellation window. Pick how to pay, for example card, bank link or your wallet balance, and click Pay now. Your booking is confirmed once the payment goes through. You then land on your booking's own page with "Payment received. Your booking is confirmed." Nola also emails you a receipt in your language, with the amount, the VAT in it and the business's details. If the business has a logo or a closing note, such as a thank-you or its terms, they show on the receipt too. The Receipt link on the booking's page opens it again, ready to print. You can also choose Pay later from My bookings. My bookings then opens with "Booking held: pay to confirm." The booking's own page shows the end time, your notes and the party size.
• If the business takes payment on site, there is no payment step. Your booking goes straight to My bookings.
• If the business has no online payment ready, the payment step says that online payment isn't available. Your booking is saved. Click View booking and pay the business the way they ask.

See Pay with your wallet or a pass for wallet balances and multi-visit passes. If you have a membership or pack with the business, it is used automatically. See Join and manage your membership.

#After you book

Notifications in Nola, under the bell at the top, are shown in the language you use Nola in, and switch with it.

When the booking page sends you on to My bookings, a note at the top says what you made: "Booking confirmed.", "Booking held: pay to confirm." when it still needs paying, or "Request sent: the business will confirm." when the business approves bookings first. See it under Pending opens the tab with that booking. After a quote request it says "Request sent."

Your bookings are in My bookings, sorted into Upcoming, Pending, Past and Cancelled. From there you can pay, change or cancel a booking. See Cancel or change a booking. Times there are the business's local time, wherever you are.

To change your name, email, phone or password, or to sign out, use your picture at the top right of My bookings: Manage account or Sign out.

To add a photo so staff recognise you when you check in, use Your photo on Door pass: Add photo, Change photo or Remove photo. If you are a client of more than one business, each one has its own photo and only that business sees it. A photo the business added can only be changed by them.

Each booking is under one tab. Upcoming shows your confirmed bookings that have not started yet, soonest first. Pending shows the ones that still wait: Awaiting payment with a Pay now button, or Awaiting confirmation until the business confirms it. Once paid or confirmed, the booking moves to Upcoming. Past and Cancelled show the latest first. When you have nothing upcoming but something pending, My bookings opens on Pending.

My week shows the next 7 days, one heading per day: your bookings, class places, the weeks of a standing booking, and places a waitlist has offered you. Each time is the business's local time, and Today marks today. Click a row to open the booking. A row marked Place offered opens the list where you can take the place, before the time shown after Answer by.

When bookings are waiting for your rating, one line above the list says how many. Click Rate to open Past, where each finished booking has Rate this booking.

When a booking is confirmed, the "Booking confirmed." note has Add to calendar, and so does the booking's own page: Apple or Outlook calendar (.ics) downloads a calendar file, Google Calendar opens Google Calendar with the booking filled in. The calendar shows the booking at the business's local time.

Your confirmation email links to the page for your booking. From 24 hours before the start until the booking ends, that page shows a Check-in code. Show the QR code at reception, or scan it at the business's check-in screen.

#Booking reminders

Before each booking the business sends you a reminder, by default a day and an hour before. To choose how it reaches you, open Notifications in your account and use Booking reminders: switch Email and Text message (SMS) on or off. A text message goes to the phone number the business has for you, and only if the business sends text messages. With both off you get no reminder by email or text; it still shows under the bell in Nola. On the same page, Push notifications sends reminders and updates to this device.

#If your time is not available

• No times available on this day. Try another day.
• Pick a time in the future. The time has already started or passed, for example when the page was left open. Pick a later time. Today's times that have passed are not offered.
• This time does not have enough room for your party. Pick a smaller party size or another time. If you are signed in, you may see Join waitlist. You are told if a place opens up. For a class, the page then shows your place in the queue, for example "You're number 2 on the waitlist". For a court or appointment time, My bookings → Waitlists shows your place in line, and Book it when the time is offered to you.
• Need another time? Some services let you request a start time that is not listed. The business then confirms it. Classes with set times can only be booked at one of those times.
• Not bookable. This service only takes requests. Go back and use Request a quote instead.

#Open the door with your phone number

Some businesses let you open their door from a door page on your phone. Use the link or QR code the business gives you.

1. If there are several doors, pick yours.
2. Under Phone number, enter the number you booked with, with or without the country code.
3. Tap Open the door. Come in means the door is open for a few seconds.

The door opens when you have a booking, pass or membership for now. For a booking, that is from 15 minutes before it starts. If you see No booking right now, check the number, or tap Book a time to book first. After Too many tries, wait a few minutes and try again.

#Questions about your booking

For questions about times, prices, payments or refunds, contact the business directly. Its booking page shows the opening hours, address, phone and email the business has added, under Opening hours and contact. Open in maps shows the address on a map. Nola provides the booking software, but only the business can change your booking or refund a payment.

#Related

• Cancel or change a booking
• Pay with your wallet or a pass