Book now vs. request a quote

Customers reach you in two ways. Book now puts a priced slot on your calendar right away: the customer clicks View times on a service and picks a time. Request a quote sends you a description of a job, and you reply with an offer. Quote requests land under Inquiries.

#Book now

Use it for services with a known price and duration. The customer picks a time on your booking page and the booking is created at once, either confirmed or waiting for your approval, depending on Services → Rules. See Take your first booking.

#Request a quote

Use it for work you need to price first, such as a large group, an event or a custom package. The customer fills in:

• Title and Details describing the job.
• Budget, optional, in the service's currency (for example Budget (EUR, optional)).

Every request is for one of your services. A visitor who opens the quote page without choosing a service sees Choose a service first instead of the form.

The quote page shows your business name, logo and brand colours at the top, like your booking page.

Customers need a Nola account to send a request. If they are not signed in, the page asks them to sign in or create an account with their email first and then brings them back to the form. Every request comes in under the customer's name, so you can answer it with an offer.

New services show only View times. To take quote requests for a service too, open Services → Services and click Allow quote requests under it. Turn off quote requests removes the button again. A saved link to that service's quote page then shows Quote requests are off instead of the form, so no request goes astray. The same happens while your booking page is unpublished.

#Answer a request

1. Click Inquiries in the sidebar. The badge shows how many requests are open. Open requests are listed first under Active, then offered, accepted and the rest. The New requests row on the Today board links here too.
2. Read the request: status, title, who sent it and when, details, budget and, under Asked for, the time the customer would like.
3. Click Make offer.
4. Choose a service under Service (optional), enter the price and write a message.
5. Under Booking date and Start time, set when the booking will be. Both start at the time the customer asked for, if it is still ahead. The booking lasts as long as the service. Leave both empty to agree on a time later.
6. Click Send offer.

Nola checks that the time is free before sending. If the court, room, coach or your own time is already booked then, the offer is not sent and you see why; pick another time.

The request moves to Offered and the customer gets a New offer notification. To change your offer while the request is still offered, click Send a new offer.

The customer finds your offer under Offers on their account page, with its time, where they click Accept or Decline; the notification opens it there. An offer sent without a time shows the time the customer asked for, or No time set. An offer whose deadline or offered time has passed shows as Expired and can no longer be accepted.

#Reply, decline or archive

Not every request becomes an offer. Next to Make offer, each request has:

• Reply: write a message or ask a question. It goes to the customer in the request's chat, they get a New message notification and can answer there. The request then shows Open chat.
• Decline: turn the request down. Nola fills in a polite decline message that you can edit, or clear to decline without a message. Click Decline request. The message goes to the customer in the request's chat, the request moves to Declined for you and for the customer, and any offers still waiting on it are withdrawn. For a guest request no message is sent; write to them by email if you want to explain.
• Archive: move the request out of your list, for example once it is done or if it is spam. Archiving changes nothing for the customer. Archived requests are not counted as open on the Today board or in the sidebar badge.

To see archived requests, click Archived above the list. Click Restore on one to move it back to Active.

Customers see their requests and each one's status under Your requests on their account page, with Open chat once you have written.

#When the customer accepts

• Nola creates a confirmed booking at the offered price and opens a chat between you and the customer, or continues the request's chat if you already replied. Other pending offers on the same request are withdrawn.
• The request moves to Accepted and shows View chat & booking.
• You get an Offer accepted notification.

The booking is made at exactly the time you offered. If that time has been booked since you sent the offer, the customer cannot accept it and is asked to get a new offer from you; send one with another time.

An offer sent without a time is booked at the time the customer asked for in the request, if that time is still ahead; otherwise 24 hours after the customer accepts. Agree the real time in the chat, then move the booking.

The booking takes a free court, table or room of the service, like a booking made at the desk.

If the customer would rather not accept online, agree the details in a reply and add the booking yourself from the calendar.

#Request statuses

#Share your quote link

When you have no requests yet, click Copy inquiry link to copy a direct link to the quote form. Add it to your website or social profile. If none of your services takes quote requests, it copies your booking page link instead.

#Related

• Conversations and messages
• Services
• Take your first booking
• Bookings list