Restore removed services, resources and clients
Removed services, resources and clients go to Trash first. Restore them or delete them for good, while their bookings stay intact.
When you remove a service, resource or client, Nola moves it to Trash instead of deleting it. It disappears from your everyday lists, but every booking that refers to it keeps working, and you can bring it back later.
Remove something
| Item | Where to remove it |
|---|---|
| Service | Services → Services, then Move to trash on the service |
| Resource | Services → Resources, then Move to trash on the resource |
| Client | Clients, open the row menu, click Remove and confirm |
A message confirms "moved to trash" and has an Undo button for a few seconds. Click it to put the item straight back.
A removed service or resource is also switched off, so customers can no longer book it. A removed client's door access stops at once.
A client with a membership that hasn't ended can't be removed. End the membership first.
Restore an item
Trash lists the most recently removed items first. If it holds more than it can list at once, a note says so; restore or delete some items to see the rest.
- Open Settings → Trash in the sidebar.
- Find the item. The list shows its type (Service, Resource or Client), name, when it was Removed and, for clients, the Auto-delete date, 90 days after removal. Services and resources stay in Trash until you delete them.
- Click Restore.
The item is back in its list straight away. Restored services and resources are active again, so check their hours and settings if you want to keep them hidden from customers.
A restored client card stays linked to the client's Nola account, unless another card in your client list is already linked to it. Then it comes back without the account, so each account has one card at your business. A card still in Trash doesn't count: it lets go of the account instead. Either way, bookings you add on that card at the desk still reach the client's account, and the card is included when the client asks for their data or for their account to be deleted.
Delete an item for good
- Open Settings → Trash.
- Click Delete forever next to the item.
- Confirm. This cannot be undone.
What happens depends on the type:
| Type | Delete forever |
|---|---|
| Service | Only possible if the service has no bookings. Otherwise keep it in Trash. |
| Resource | Only possible if the resource has no bookings. Otherwise keep it in Trash. |
| Client | Erases the client's personal data: the name is replaced, and contact details, notes, photo, training and health data, door passes, messages and the emails you sent them are removed. Future bookings are cancelled. Past bookings, invoices and payments stay for your books, under the anonymised name. Not possible while the client has a membership that hasn't ended (as member, payer or family member), an unpaid charge, or a place in a training group. |
If a client still has one of those, Nola says what to do first: end the membership, settle or write off the unpaid charges, or remove them from the training group. Then delete the client.
On its Auto-delete date, a client still in Trash is erased the same way, unless something about them is still in use (a future booking, or money owed either way). Then it stays in Trash until you decide.
If a service or resource still has bookings, Nola shows "This service has bookings; keep it archived instead" (or the same for a resource). Keeping it in Trash does no harm: it is hidden everywhere except in past bookings.
Removing, restoring and deleting are all recorded in the audit log.
Deleting client data on request
If a client asks to be forgotten, remove them on Clients and then use Delete forever in Trash. For the full picture, including retention and consent, see Privacy and GDPR.
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