Cancel or change a booking
Cancel a booking, move it to another time, or skip one week of a standing booking from My bookings.
This page is for customers of businesses that take bookings with Nola. You can cancel or move your own bookings online, as long as it is not too close to the start time.
Find your booking
- Sign in with the account you booked with.
- Open My bookings. You can also go to getnola.co/account.
- Your bookings are sorted into Upcoming, Pending, Past and Cancelled. Click a tab to find the one you want.
Cancel a booking
- Find the booking and click Cancel.
- The window Cancel this booking? opens.
- Click Cancel booking to confirm, or Keep booking to go back.
The booking moves to Cancelled and the business is told straight away. You can also open a booking and use the Cancel booking button on its own page.
Cancellation rules
Each business sets its own rules. When you book, the booking page shows them, for example "Free cancellation up to 24 hours before your booking."
| When you cancel | What happens |
|---|---|
| Before the free cancellation window closes | The booking is cancelled at no cost. |
| After that, if the business charges a late fee | You can still cancel, but "A late-cancellation fee applies after that." |
| After that, if the business does not allow late cancellations | You see a message such as "Cancellations must be at least 1440 minutes before start". Contact the business. |
If you already paid, cancelling does not refund you automatically. The business decides on refunds, so contact them.
Move a booking to another time
- Find the booking and click Reschedule.
- The booking page opens for the same service with the note "Rescheduling. Pick a new time; your previous booking stays until you cancel it from My bookings."
- Pick a new time and complete the booking as usual.
- Go back to My bookings and cancel the old booking.
Skip one week of a standing booking
If you have a weekly slot, it is listed under My standing bookings. When the business allows it, you see Release this week. Click it to give up only the next session. Your weekly slot stays in place for the following weeks.
Pay for a booking later
Bookings that still need payment show a Pay now button in My bookings. See Pay with your wallet or a pass.
If you cannot cancel
- Completed and already cancelled bookings cannot be cancelled.
- If you booked for someone else, only the account that made the booking can cancel it.
- For anything else, such as moving a booking inside the cancellation window, contact the business directly. Only they can change it for you.
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