Pay with your wallet or a pass

This page is for customers of businesses that take bookings with Nola. Besides card or bank payment, many businesses let you pay with credit you bought in advance. Which of these you can use depends on the business.

#Your wallet

A wallet is prepaid credit you hold with one business. It only works with that business, and each business keeps its own balance for you.

The business adds money to your wallet, for example when you top up at their front desk. To top up, ask the business.

See your balance and history

Once you have a wallet, your account shows Wallet next to your other account pages. Open it to see, for each business, your balance, any Prepaid hours and your Transactions, newest first.

Each line says what happened (Top-up, Booking payment, Payment, Refund, Fee or Adjustment), when, and the amount. A line for a booking names the service, the place and the time, and opens the booking. Notes the business's team writes for itself aren't shown.

Pay a booking from your wallet

1. Book as usual. See How to book.
2. On the Complete payment step, choose Wallet balance. It shows what you have, for example "€30.00 available".
3. Click Pay now.

The amount is taken from your balance at once and your booking is confirmed.

If your balance is too low, you can't choose Wallet balance, and it shows how much is missing, for example "€30.00 available · €5.00 short". Pick another way to pay, or ask the business to top up your wallet first. If the business lets your wallet go below zero, you can choose it, and it shows your balance after the payment.

If your wallet is the only way to pay and it can't cover the booking, there is no Pay now button. The step says what your wallet has, what the booking costs and how much is missing. Your booking is saved. Ask the business to top up your wallet, or how else to pay.

Your wallet holds one currency. A booking priced in another currency can't be paid from it, and Wallet balance says which currency your wallet is in. A booking that was cancelled, completed or missed can't be paid at all.

#Multi-visit passes

A pass is a bundle of visits you bought from the business, such as 10 classes. Businesses sell passes as packs, so a pass works like any other pack: when you book a service it covers while signed in, one visit is taken off it and you pay nothing more. See Memberships and packs below. A pass may only be valid for certain services or until a certain date. Ask the business if you are not sure.

#Memberships and packs

If you have a membership, class pack or trial with the business, Nola uses it automatically when you book while signed in. The booking summary shows a line with your plan's name:

• (included): the booking is covered by your membership. The total is zero.
• left after this: one visit is taken from your pack, and the line shows how many are left.
• % off: your membership gives you a lower price.

When your membership or pack covers the whole booking, the total reads Included in your and the plan's name instead of a price. The button then reads Confirm booking and there is no payment step. Cancel in time and the visit goes back on your pack. See Join and manage your membership.

#Gift cards

If you have a gift card code for the business, book as usual and choose Pay later from My bookings if a payment step appears. Give the code to the business when you arrive. They apply it to your booking.

#Other ways to pay

Depending on the business, the payment step can also offer:

If there is no payment step at all, the business takes payment on site.

#Questions about money

For balances, refunds, passes that do not show up or anything else about payments, contact the business directly. Only they can change your wallet, passes and payments.

#Related

• How to book
• Cancel or change a booking