Check-in and the large screen

Checking a client in marks them as arrived. Staff can do it from the desk, or clients can do it themselves on a large screen in your lobby. The same screen shows which courts or rooms are free right now and who is up next.

#Check a client in from the desk

Use whichever screen you have open:

• Calendar: right-click the booking (press and hold on a phone) and choose Check in, or open the booking and click Check in under Arrival.
• Bookings list: click Check in on the booking's row.

A Checked in badge appears on the booking. To reverse it, choose Undo check-in. Cancelled and completed bookings cannot be checked in.

#Set up the large screen

1. Sign in to Nola on the device for the lobby, such as a tablet or a computer connected to a TV. Use a staff account, for example one with the Reception role. See Invite your team.
2. Open Settings → Kiosk.
3. The screen switches to a full-screen dark view with your logo, business name, date and clock.

The board updates every 30 seconds. Close in the top corner takes you back to Today.

#What the screen shows

#How clients check themselves in

1. The client taps Tap to check in.
2. They type the phone number they booked with on the keypad. After five digits, Nola lists matching bookings under Your bookings today.
3. They tap That's me, I'm here.
4. The screen shows Welcome with their name, then returns to the start after a few seconds.

Nola matches the last digits of the number against the phone on the client card, so keep phone numbers up to date under Clients. If nothing matches, the screen says No booking today matches. Ask at the desk.

A barcode scanner that types a booking code and presses Enter also works, even from the start screen.

Check-in rules

• Clients can check in from two hours before the start until the booking ends.
• Checking in a booking that is still pending also confirms it.
• The screen goes back to the start after 45 seconds without input.

#Related

• Calendar
• Bookings list
• Clients
• Access control