Check-in and the large screen

Checking a client in marks them as arrived. Staff can do it from the desk, or clients can do it themselves on a large screen in your lobby. The same screen shows which courts or rooms are free right now and who is up next.

#Check a client in from the desk

Use whichever screen you have open:

• Calendar: right-click the booking (press and hold on a phone) and choose Check in, or open the booking and click Check in.
• Bookings list: click Check in on the booking's row, or choose it in the row's ⋯ menu.

A Checked in badge appears on the booking. To reverse it, choose Undo check-in. Check-in is offered for today's bookings and ones that have already started. Pending, cancelled, completed and no-show bookings cannot be checked in.

#Set up the large screen

1. Sign in to Nola on the device for the lobby, such as a tablet or a computer connected to a TV. Use a staff account, for example one with the Reception role. See Invite your team.
2. Open Settings → Kiosk.
3. The screen switches to a full-screen dark view with your logo, business name, date and clock.

The board updates every 30 seconds. Close in the top corner takes you back to Today.

#What the screen shows

The free times follow each resource's opening hours for today, including the day's own hours from Weekly hours (see Resources and opening hours). On a short day, Free until shows that day's closing time. Before opening, the resource shows Free from the opening time. Hours that run past midnight count on the next day too: at 01:00 after a Friday open until 02:00, the board shows the resource free until 02:00. A resource closed for the whole day, or past its closing time, stays on the board as Closed for today. A resource with weekly hours is closed on any day missing from them, the same as on the calendar and for lessons.

Staff clock in the top corner lets staff clock in and out with their PIN. See Staff rota and time clock.

#How clients check themselves in

1. The client taps Tap to check in.
2. They type the phone number they booked with on the keypad. After five digits, Nola lists matching bookings under Your bookings today.
3. They tap That's me, I'm here.
4. The screen shows Welcome with their name, then returns to the start after a few seconds.

Nola matches the last digits of the number against the phone on the client card, so keep phone numbers up to date under Clients. If nothing matches, the screen says No booking today matches. Ask at the desk.

Check in with a QR code

Clients can also show a QR code. It appears under Check-in code on the booking's page in their Nola account, from 24 hours before the start until the booking ends. The default booking confirmation email links to that page. Under Tap to check in, the start screen says Or scan the QR code from your booking page.

To read the code, connect a barcode scanner that types the code and presses Enter. It works even from the start screen.

Member door passes

If you use door access, members can also scan their door pass at the screen. It checks them in at your first kiosk, demo door or relay door, opens the relay if there is one, and shows Welcome in or the reason they can't come in.

Check-in rules

• Clients can check in from two hours before the start until the booking ends.
• For a class, the check-in window in the class settings applies instead, if you set one. Too early, the screen says when check-in opens; after the late check-in cutoff, it says check-in for the class has closed.
• Checking in a booking that is still pending also confirms it.
• The screen goes back to the start after 45 seconds without input.

#Related

• Calendar
• Bookings list
• Clients
• Doors & devices