Contact support
Send a request to the Nola team from the app, follow the answer, and add details or reopen it later.
When the help pages do not answer your question, send a request to the Nola team. A person reads every request and answers within one working day, in English or Estonian. Every request gets a reference like NOLA-1042.
Send a request
- Click the ? button in the top bar.
- Choose Contact support.
- Pick what it is about under What is it about?: a question, something that is broken, an idea, billing, account and access, or data and privacy.
- Write a short Subject and the Details: what you were doing, what happened and what you expected.
- Add a screenshot or file with Add a screenshot or file if it helps. PNG, JPG, PDF and text files up to 10 MB each work.
- Click Send request.
While you type, the form shows help pages that may already answer the question. Click one to read it without losing what you wrote.
We attach the page you were on, your browser and the app version automatically, so you do not need to describe your setup.
Ask the Copilot to do it for you
If your plan includes the AI Copilot, you can describe the problem in the chat instead. The Copilot searches the help pages first. If they do not solve it, it opens a request for you, writes the details from your conversation and gives you the reference. You can also ask it "Did support answer?" or "Add to NOLA-1042 that it happens on my phone too". See AI Copilot.
Follow your requests
All requests from your business are under ? → My support requests, or Support in the sidebar footer. A red dot on the ? button means support has answered.
| Status | What it means |
|---|---|
| Received | We have it and nobody has answered yet. |
| In progress | Someone on the team is working on it. |
| Waiting for you | We answered or asked a question. Reply to continue. |
| With our developers | It needs a fix in the product. We tell you when it is live. |
| Solved | Done. Reply within 7 days to reopen it. |
| Closed | Solved requests close after 7 days. Send a new request if it comes back. |
Open a request to read the conversation and reply. You also get each answer by email, with a link back to the request.
Close or reopen
- Click Mark as solved when you have what you need.
- Click Reopen, or just reply, if the problem comes back.
- After a request is solved you can rate the help from 1 to 5. It helps us improve.
Not signed in?
Use the form on the contact page. You get an email with your reference, and we answer by email. If you already use Nola, sign in first so we can see your workspace and help faster.
How long we keep requests
We keep a request so we can help you with it. Files attached to a request are deleted after 90 days, and the request itself 24 months after it is closed.
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Ask the AI Copilot inside Nola, or send a request to the Nola team. A person answers within one working day.