Collect unpaid balances

Unpaid gathers everything customers still owe you, grouped by customer. Send a reminder in one click, or settle a booking when the customer pays at the desk.

#What counts as unpaid

Nola looks at bookings from roughly the last 13 months and at client wallets. A customer is listed when they have:

• A booking with a price that is not paid or waived. This includes customers who chose Invoice (pay later) or Pay later from My bookings.
• A cancelled booking with a cancellation fee that has not been waived.
• A wallet balance below zero.

Bookings that are paid or waived never appear here.

#Open the list

Open Payments → Unpaid in the sidebar. Three tiles sit at the top:

Customers are sorted by how much they owe, largest first. Each row shows contact details, the oldest unpaid date, the total and how many bookings are open. Click the name to open the client, or click the row to expand it.

#Send a reminder

1. Click Send reminder on the customer's row.
2. Nola sends a payment reminder that lists each open booking, any fee and any negative wallet balance, with a link to their account.
3. The row shows Reminded with the date and time, so you do not remind twice by accident.

#Settle a booking

Expand the customer, then click Settle on the booking:

For a cancellation fee (marked Fee), any of the three paid options clears the fee. Debit wallet is not offered for cancelled bookings.

Every settle action is written to the audit log with your name.

#Negative wallets

A negative wallet shows as a Wallet balance line inside the customer's row. Click Open wallet to adjust it, or let the invoicing cycle bill it.

#Related

• Client wallets
• Send invoices
• Cash and POS
• Booking rules