Conversations and messages

Each quote request can have a chat between you and the customer. It stays attached to the request and, once the customer accepts an offer, to its booking, so the whole job lives in one place instead of across email and text messages.

#When a chat opens

A chat opens the first time you click Reply on a request and send a message, or when you decline a request with a message. Otherwise it opens when the customer accepts an offer: Nola posts a message for you that the offer was accepted and the booking is confirmed, with the date. If you already replied, the booking continues the same chat.

There is no chat for regular Book now bookings. See Book now vs. request a quote for how quote requests work.

#Open a chat and reply

1. Click Inquiries in the sidebar.
2. Find the request and click Open chat, or View chat & booking on an accepted one.
3. Type in Write a message… and click Send.

Messages show the date and time they were sent, with yours on one side and the customer's on the other. New messages appear on their own while the chat is open, and opening the chat marks it as read.

The customer opens the chat from the notification, or with Open chat under Your requests on their account page.

#Check for replies

When the customer writes in a request's chat, the business owner gets a New message notification that opens the chat. The customer gets one when you write. You can also open the chat from Inquiries to see whether the customer has replied.

#Other ways to message clients

Chats are for quote requests only. For everything else, use the tool built for it:

#Related

• Book now vs. request a quote
• Notifications and SMS
• Community