Add and manage services

A service is what a customer books: a haircut, a 60-minute massage, a group class or a court hour. Each service has a price, a duration and a capacity, and only active services show on your booking page.

#Before you start

• Adding, changing, switching on or off and removing services needs write access to Settings: the owner and managers by default.
• If a service always needs a specific room, chair or coach, create that resource first under Resources and opening hours.

#Add a service

1. Open Services → Services in the sidebar.
2. Click New service. A sheet opens.
3. Pick a Kind (see the table below).
4. Enter a Name, for example "60-minute massage", and optionally a Description. The description shows on your booking page.
5. Under Booked in, keep Minutes for normal appointments and set Length (minutes). For full-day bookings, pick Whole days and set Length (days). One day counts as 480 minutes.
6. Enter the Price and the Capacity.
7. To let clients choose the length, fill in Shortest (minutes) and Longest (minutes) under Clients choose the length.
8. Click Add service.

The service appears in the list with its kind, length (for example "1 h 30 min"), price (Free when it costs nothing), capacity and status. Clients can book it straight away.

The built-in lesson service (personal training for gyms) has no price of its own: each session costs the hourly rate of the trainer or coach who teaches it. The list shows that rate, for example "from €45 / hour" when trainers charge different rates, and its sheet shows the rate read-only. Set the rate on each trainer. See How lessons are priced.

Court slot only appears when your business uses a sports industry template, such as squash, tennis or padel, and Tee time / round only for golf and disc golf. Gyms and fitness studios see neither, unless one of their services is already of that kind.

After you add a service, Nola offers to translate its name into your other languages. See Translate a text when you save it.

#Capacity and duration bounds

• Capacity is how many people fit in one booking. Keep it at 1 for one-to-one services.
• For a Group class, capacity is how many people can book the same start time, in all. A class with a required room or instructor takes bookings up to this number at one start. See Run classes and a timetable.
• For a court slot linked to several courts, capacity is the players on one court. Each booking takes one free court, so four courts take four bookings at the same time. See Resources and opening hours.
• Shortest (minutes) and Longest (minutes) let customers choose a length between the two, in steps of Length (minutes). A 15-minute court with shortest 15 and longest 360 offers 15, 30, 45 and so on up to 360. The price scales with the chosen length, including peak and off-peak hours. They only apply to services booked in Minutes.
• Fill in both or leave both empty. Leaving both empty gives a fixed length again. The shortest can't be longer than the longest, and Length (minutes) must lie between them.
• The length must be positive, the price cannot be negative and capacity must be at least 1.

#Change or remove a service

Click a service in the list, or choose Edit in its ⋯ menu, to open it in a sheet. You can change every field there: kind, name, description, length, price, capacity and the shortest and longest length. Click Save. Changes show on your booking page right away. Bookings already made keep their price and length.

If a change can't be saved, the reason shows at the bottom of the sheet.

The sheet also has three switches:

• Bookable: turn it off to deactivate the service. Nobody can book it, your team included, and it stays on your list.
• Online booking: turn it off to sell the service only at the desk. See Staff-only services.
• Quote requests: adds a Request a quote button next to View times for that service on your booking page. New services take bookings only unless you turn it on when you add them. Services with quote requests show a Quotes badge in the list. See Book now vs. request a quote.

The ⋯ menu on each row also has:

• Deactivate does the same as turning Bookable off. Activate brings the service back.
• Move to trash removes the service. An Undo link appears for a few seconds, and you can restore it later from Trash.

Use the All kinds filter chips above the list to show one kind at a time.

#Staff-only services

A staff-only service is one you sell at the desk and customers can't book themselves.

1. Click the service in the list to open it, or click New service.
2. Turn off Online booking.
3. Click Save, or Add service for a new one.

Customers can't see or book the service any more. Your team still books it from the calendar. The list shows a Staff only badge.

If Quote requests is on as well, customers still see the service and can ask for a quote, but they can't book a time. The list then shows the Quotes badge instead.

#Last-minute booking

You can sell a service only shortly before it starts, for example courts that are still free two hours ahead.

1. Open Services → Rules.
2. Under Cancellation & policies, enter a number in Last-minute booking and pick minutes, hours or days. Leave it empty to switch it off.
3. Click Save policy.

This form applies to every service. For one service only, use Per-service override. See Override rules for one service.

With 2 hours, customers can book a time from 2 hours before it starts, and the booking page says "Books from 120 minutes before the start." Times further ahead aren't offered, on the lesson page and the class timetable either. This goes for everyone booking online, members and plan holders too. Your team can book at any time.

The time must be longer than Min lead time, otherwise there would be no time left to book.

#Price per person or per booking

When someone books for several people, the price works differently for each kind of service:

A membership or pack that covers a per-booking price covers all of it, so members pay the same for any party size. On a per-person price it covers the member's own place, and the others pay.

#Say who a service is for

Give each service a short description so customers pick the right one, for example "Kids 8 to 12, beginners" or "Adults who already play". It shows on the service's card on your booking page and behind the info button next to the class in the class timetable.

1. Click the service in the list to open it.
2. Type up to 300 characters in Short description.
3. Click Save.

After you save, Nola offers to translate the name and description into your other languages. You can also write each language yourself under Languages and translations. Customers who see your page in a language without a translated description see the original one. To remove a description, empty the box and click Save: it is removed in every language.

Classes for children

Set Who takes part in the service sheet:

• Anyone: the default. A customer books for themselves, or for a child they have added.
• Adults: the customer books for themselves only.
• Children: a parent books for one of their children. The booking page asks which child is coming and won't book without one. A parent who hasn't added a child yet adds one right there, with the child's name and year of birth.

For Children, you can also fill in Youngest age and Oldest age, in whole years. The ages show on the booking page, for example "Ages 6–12." Click Save.

The child's name shows in your bookings list, with the parent under it, and on the class roster. The child is added to the parent's card under Children. See Clients.

#Booking page address

Every bookable service has its own booking page. Its address is made from your booking page address and the service name, for example /book/p/your-name/personal-training. Letters like õ, ä and Cyrillic become plain Latin letters. If two services have the same name, the second one gets -2 at the end. The address is shown under the service in the list.

Renaming a service does not change its address, so links you have already shared keep working. To change it, open the service, click Change address under Booking page address, type the new address and click Save. After that the old address no longer works. An address can use letters, numbers and dashes. It cannot be one another service already uses, or a word the booking page needs itself, such as classes or trainers.

Moving a service to trash frees its address, so a new service with the same name can use it. A service you restore from trash gets its old address back, even if you renamed it or changed its address. If another service took that address in the meantime, it gets a new one made from its current name.

Older links with a long code instead of the service name (/book/…) keep working.

#Start from an industry template

Sports, fitness and golf businesses see an Industry template card under the list. Pick Beauty, Fitness, Sports, Golf or Disc golf under Industry and click Apply template to add starter categories, services and resources in one go. You can deactivate anything you do not need. See Industry templates.

#Related

• Resources and opening hours
• Booking rules
• Dynamic pricing
• Languages and translations