Check members in at the door

The Check-in page is the front desk view for door access. Staff scan a pass or find a member, see straight away whether they may come in and why, and every entry is logged.

#Check someone in

1. Under Checking in at, pick the zone and the desk or door you are at.
2. Scan the member's QR code with a USB scanner into Pass or PIN, or type their PIN, then press Check. To scan with the device's camera, click Use camera.
3. If they have no pass with them, type their name, email or phone under Find a member and click Check in next to them.
4. Read the result card, then click Next for the next person.

Welcome in means the entry was allowed. The card shows the member's photo (if you have one), their member number and the plan or booking that let them in. It also warns you when they owe money, haven't done the induction, haven't signed the waiver, or should check their health before training.

When someone is refused, the card says why, for example Membership paused or Code expired or already used. The reasons are explained in Door access for members.

#Let someone in anyway

Click Let in anyway on a refused result. The entry is logged as Let in by staff with your name.

#Who is inside

Inside now counts entries without a later exit in the last 4 hours, per zone, and how many entries there were today. Latest lists recent entries and refusals, including those from door agents and lock systems.

#Open a door from the desk

Under Doors, click Open to unlock a door once, for a delivery or a member without their phone. It is logged with your name.

Emergency: unlock all doors for 30 minutes keeps every door on a relay or a Nola Door Agent unlocked. Lock-system doors aren't included; use the lock system's own app for those. Use it only in an emergency. It needs Settings access and is logged. Click Lock again now to end it early.

#Related

• Door access for members
• Members
• Check-in and large screen