Manage the bookings list
Search and filter all bookings, confirm or decline requests, check clients in, record payments and act on many bookings at once.
The bookings list is a table of every booking, with tabs, search and payment filters. Open it from Bookings → List in the sidebar. Use it when you need to find a booking fast or handle many at once.
Tabs
| Tab | What it shows |
|---|---|
| Upcoming | Confirmed bookings that have not started yet. |
| Pending | Future bookings waiting for your approval. |
| Past | Completed and no-show bookings, and anything whose start time has passed. |
| Cancelled | Cancelled and declined bookings. |
Each tab shows a count. Upcoming and pending bookings are sorted soonest first, past and cancelled ones newest first.
Search and filter
- Type in Search bookings… to match the service, client name, status or notes.
- Use the payment filter to show Any payment, Owed (unpaid or pending), Unpaid, Payment pending, Paid or Waived.
- If your resources are in more than one location, pick the location in the page header.
Saved filters
Click Saved filters for three ready-made views: Unpaid past bookings, Upcoming, not paid yet and Awaiting confirmation. To keep your own combination of tab, search and payment filter, choose Save current filter… and give it a name. Saved filters are stored in this browser.
Booking statuses
| Status | Meaning |
|---|---|
| Pending | The customer booked and is waiting for your approval. |
| Confirmed | The booking is on. |
| Completed | The visit happened. |
| No show | The client did not turn up. |
| Cancelled | Cancelled by you or the customer, or declined. |
Bookings start as pending only when Manual approval is on under Services → Rules. Otherwise they are confirmed straight away.
Act on one booking
The buttons at the end of each row change with the booking's status:
- Confirm approves a pending booking. To turn it down, open the ⋯ menu and choose Decline.
- Check in marks the client as arrived. A Checked in badge appears next to the status.
- Mark paid records a payment for a booking that is still owed.
- The ⋯ menu has Complete, Mark no-show, Waive, Open client and Cancel.
After you cancel, click Undo in the message. Within 15 minutes you can also choose Restore booking from the ⋯ menu on the cancelled booking.
Act on many bookings
- Tick the boxes at the start of the rows, or tick the header box to select every row shown.
- A bar appears at the bottom of the screen.
- Choose Confirm, Complete, Mark no-show, Mark paid or Cancel.
You can change up to 100 bookings at a time. If some cannot be changed, for example because they are already paid, Nola tells you how many were skipped. Cancelling several bookings asks you to confirm first and notifies the customers.
Add and export
- Add booking opens the same form as on the calendar. See Calendar.
- Export CSV downloads your bookings as a spreadsheet file.
Related
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