Manage the bookings list

The bookings list is a table of every booking, with tabs, search and payment filters. Open it from Bookings → List in the sidebar. Use it when you need to find a booking fast or handle many at once.

#Tabs

Each tab shows a count. With very many bookings a count shows a plus, such as 5000+, meaning at least that many; the list itself pages back to your oldest booking. Upcoming and pending bookings are sorted soonest first, past and cancelled ones newest first.

#Search and filter

• Type in Search bookings… to match the service, client name, status or notes.
• Use the payment filter to show Any payment, Owed (unpaid or pending), Unpaid, Payment pending, Paid or Waived.
• If your resources are in more than one location, pick the location in the page header.

Saved filters

Click Saved filters for three ready-made views: Unpaid past bookings, Upcoming, not paid yet and Awaiting confirmation. To keep your own combination of tab, search and payment filter, choose Save current filter… and give it a name. Saved filters are stored in this browser.

#Booking statuses

Bookings start as pending only when Manual approval is on under Services → Rules. Otherwise they are confirmed straight away.

#The table

Each row shows When (day and time range), Client, Service, Resource, the status, the price and the payment. The Resource column shows the court or other resource, or the staff member when there is none. On a phone, bookings are grouped by day in compact rows.

#Act on one booking

Click a row to open the booking. The booking window is the same as on the calendar: see the details, change the time, save notes, check the client in, settle the payment, or cancel. See Use the calendar.

At the end of each row is one quick button, depending on the booking:

• Confirm approves a pending booking.
• Check in marks the client as arrived. It shows for today's bookings and ones that have started. A Checked in badge appears next to the status.
• Settle asks how a booking that is still owed was paid. See Settle a booking.

The ⋯ menu has everything else the booking allows right now:

• Open booking, and Reschedule…, which opens the booking with the new date and time ready to change.
• Confirm, Check in or Undo check-in.
• Mark complete and Mark no-show, once the booking has started. After Mark complete, click Undo in the message to take it back. Mark no-show asks you to confirm first; if your booking rules charge a no-show fee, it is charged then.
• Settle and Open client.
• Decline for a pending booking, or Cancel booking.

After you cancel, click Undo in the message. Within 15 minutes you can also choose Restore booking from the ⋯ menu on the cancelled booking. A restore runs the same checks as a new booking: if someone booked the freed time in the meantime, or it is now blocked, the booking stays cancelled and you see why.

#Act on many bookings

1. Tick the boxes at the start of the rows, or tick the header box to select every row shown.
2. A bar appears at the bottom of the screen.
3. Choose Confirm, Mark complete, Mark no-show, Settle or Cancel.

You can change up to 100 bookings at a time. Mark complete and Mark no-show leave out bookings that haven't started yet, and Nola tells you how many it left as they are. If others cannot be changed, for example because they are already paid, Nola tells you how many were skipped. Each booking is changed on its own, so one that fails leaves no half-done change behind and the others still go through. Cancelling several bookings asks you to confirm first and notifies the customers.

Settle asks for one method for all of them: From wallet, Cash, Card terminal (POS) or Invoice paid. From wallet skips anyone whose balance can't cover their booking. Nola tells you how many were settled and how many were skipped. Settling closes any open invoice from Invoice (pay later), as it does for a single booking.

#Add and export

• New booking opens the same form as on the calendar. Pick the date and Start time yourself; the resource starts on First free (automatic). See Create a booking.
• Export CSV downloads your bookings as a spreadsheet file.

#Related

• Calendar
• Booking rules
• Unpaid balances
• Check-in and large screen