Join and manage your membership

This page is for customers of businesses that take bookings with Nola. If a business sells memberships, packs or trials online, you can join on its booking page and manage everything under My memberships.

#Join online

1. Open the business's booking page and scroll to Memberships and passes. Each plan shows its price and the main terms, such as the commitment, the notice to cancel, whether you can pause it and any joining fee.
2. Click Join on the plan you want.
3. Sign in, or create an account. Your membership is linked to your account so you can manage it yourself.
4. Under Your details, add your Phone and, if asked, an Emergency contact name and Emergency contact phone.
5. If the business asks about your health, pick the answer that fits. Only your answer is saved, never details of a condition.
6. Under Terms, open each document with Read and tick that you accept it.
7. Click Join for free, or Continue to payment to pay by card.

When the payment goes through you see You're in! and can book straight away. A membership renews and is charged automatically every period until you cancel.

If a plan says This plan can't be bought online yet, ask at the front desk.

#See your memberships

Open your account and click My memberships. Each membership shows its status, price, visits left on a pack, your Next payment or Renews date, the Commitment until date and your Last day once you cancel. If the price changes, you see the new price and the date it starts well in advance.

If a payment failed, you see how much is unpaid. Pay at the front desk, or click Update card if you pay by card.

#Update your card

On a membership you pay by card, click Update card. Stripe's secure page opens where you add a new card. When you come back, the new card is used for your next payments, and an unpaid payment is tried again on it straight away.

#Pause a membership

Some plans let you pause yourself. If yours does, click Pause, pick the dates and confirm. The dialog shows how long and how often you can pause, and any pause fee. You don't pay for the paused days. Use Cancel the pause to remove a pause that has not started yet.

#Cancel a membership

1. Click Cancel membership.
2. The dialog shows your last day, based on the plan's notice and any commitment. Some plans also let you leave earlier for a fee.
3. Confirm. You can keep using the membership until the last day.

Changed your mind? Click Keep my membership before the last day. To end a pack or trial early, ask the business.

#Related

• How to book
• Pay with your wallet or a pass
• Cancel or change a booking