Coaches and lessons

A lesson in Nola is one booking that reserves a coach and, when the lesson needs one, a court. Everything the lesson reserves must be free for the whole lesson, so a coach is never double-booked and never ends up without a court.

A lesson books a court only when your business has courts and the coach is set to Lessons with this coach also book a court. Gyms and personal training studios without courts book the trainer alone.

Classes the coach teaches, and training group sessions they lead, keep them busy too, so lessons are never offered at those times. See Run classes and a timetable.

The page opens on the list of coaches and their lessons, below. Under the list are links to Coach prices (Trainer prices for gyms and fitness studios), Time off, Pay and Insights, which are explained in Manage trainers. Each opens its own screen, with All coaches (All trainers) at the top to go back. Pay needs Money access and Time off needs Team access, so you only see those links if your role allows them.

#One coach, one record

Each coach is one entry: their calendar (weekly hours, lessons and price per hour) and their profile (photo, bio, tier and public page) belong together. Adding a coach creates both, and archiving a coach archives both. A coach doesn't need a login: you can add one now and invite them to sign in later, and their lessons, clients and pay stay where they are.

#Add a coach

1. Open Services → Coaches in the sidebar.
2. Click New coach. A sheet opens.
3. Enter a Name such as "Coach Anna".
4. Enter the coach's Price per hour (EUR). Leave it empty if the coach has no fee. The field only shows for people with write access to money (Owner, Manager and Reception by default). Anyone else can still save the coach, without a price, and an existing price stays as it is.
5. If the coach is already on your team, pick them in Team member who signs in as this coach (optional). They then see their own lessons, clients and hours in the coach workspace, and the lessons count in their pay. The owner and managers can link coaches.
6. Otherwise, leave it on Nobody yet and optionally enter their Email (optional). Nola sends them an invitation to sign in to their own coach workspace. Leave it empty to add the coach without a login. This field shows to people who manage the team.
7. If your business has courts, leave Lessons with this coach also book a court switched on when lessons take place on a court. Switch it off for a coach whose lessons need no court.
8. Under Weekly hours, tick the days the coach works and set start and end times. Monday to Friday, 09:00 to 18:00 is filled in to start. An end time at or before the start time means the next day (for example 18:00 to 02:00), and next day shows beside it; see Hours past midnight. To give every working day the same hours, select Copy to all working days (the copy button) on the day whose times you want. The total, for example Mon–Fri · 45 h/week, shows next to Weekly hours. A day you leave unticked shows Unavailable and is closed: no lessons are offered, the calendar shows it grey and the lobby board shows the coach as Closed for today.
9. Click Save. The sheet closes and the coach shows in the list.

To change a coach, open the ⋯ menu on their row and choose Edit. The same sheet opens, with their Tier and Show on the public coaches page as well (for people who manage the team). Edit public profile in the sheet, or Public profile in the ⋯ menu, opens the coach's photo, bio, specialties, languages and certificates; the owner and managers can change them there, and the coach can change them in their own workspace. Clearing the team member gives the coach back to Nobody yet; their profile stays with their calendar. A coach with no weekly hours saved shows the hours they can really be booked: every day, from their opening time to their closing time as a resource, or 08:00 to 21:00 if those aren't set either.

To give a coach without a login one later, choose Invite to sign in in their ⋯ menu, enter their email and click Send invitation.

To remove a coach, choose Archive in their ⋯ menu. Their calendar and their profile both go to Trash and leave the booking page; Undo in the message, or restoring from Trash, brings both back. A coach who signs in stays on your team (remove them on the Team page), but without a calendar their coach workspace closes.

A coach is a resource of type Coach / instructor, so it also appears under Services → Resources, where you can change its colour, order or hourly rate. A coach also counts as a bookable resource. The Free plan includes one, so if you already have one, adding a coach shows Your plan includes 1 bookable resource. See Billing and plans.

#Which hours count

Under Weekly hours in the coach's sheet, Which hours count explains how the hours fit together:

• Private lessons follow the coach's own weekly hours from their sheet, not your business's opening hours. A coach with no weekly hours saved follows their hours as a resource (see above).
• Opening hours under Services → Hours are for your other services. Blocked time there takes times away from a coach too when it is for everyone or for that coach, and so does a coach's approved time off.
• Shifts on the Rota plan who works. They don't change what clients can book. The rota shows each coach's weekly hours as Bookable in their row; see Staff rota and time clock.

The same note shows on Services → Hours and on the rota, with links between the three.

#How lessons are priced

The lesson price is the coach's hourly rate, plus the court's hourly rate when the lesson books a court, prorated to the lesson length. For example, a coach at €40 per hour and a court at €20 per hour make a 90-minute lesson cost €90. The same price applies to lessons your team adds with New booking on the calendar, and memberships and packs that cover lessons still apply.

Set the court's rate in Price / hour on its resource card under Services → Resources.

#Book a lesson for a client

1. On Services → Coaches, click Book a lesson next to New coach, or choose Book a lesson in a coach's ⋯ menu. A sheet opens.
2. Pick the Coach.
3. Pick a court, or leave Any free court and Nola picks the first free one. For a coach whose lessons need no court, no court is booked.
4. Search for the client and pick them, or leave Walk-in for someone without a client record.
5. Set the Date, Time and Duration (minutes). Left empty, the lesson is 60 minutes.
6. Add Notes (optional) if needed and click Book lesson.

If the coach or every court is busy, the reason shows in the sheet and nothing is booked. Your booking rules and blocked time apply to lessons too. A lesson with a price stays Unpaid until you settle or waive it. See Unpaid balances.

#The coach list

Each row shows the coach's weekly hours, their price per hour, how many private lessons they have in the next 7 days (for example No private lessons in the next 7 days), how many classes they teach or cover in that time, and whether they have a login: Has login (they sign in to their own coach workspace), Invite sent (waiting for them to accept) or No login (you manage their calendar for them). Hold the pointer over the label to see what it means. Their tier, Public when they are on the public coaches page, and their number of clients show too. The price shows only to people with access to money. To see a coach's lessons in detail, open Calendar, where each coach has their own column. Coaches see their own lessons on Calendar and Today, which only show their own calendar.

If your business has courts, each row also says whether lessons with the coach book a court (Lessons book a court or Lessons don't book a court). To change it, edit the coach.

Public coaches page at the top opens your public page of coaches (/book/p/<your-slug>/trainers).

#What your customers see

Sports businesses with active coaches get a Private and semi-private lessons card under Private coaching on their public booking page, showing the lowest hourly rate (businesses without coaches yet keep a small Book with a trainer button). A business with a bookable one-to-one coaching service shows neither, because that service is the way in; an intro session, a trial or a consultation doesn't count. See Service groups. The lesson page still works for anyone with its address, /book/p/<your-slug>/lesson. Choose a coach opens the lesson page, where customers pick a coach, a date and a lesson length, and only see start times where the coach is free, and a court too when the lesson books one. The whole lesson must fit inside the coach's weekly hours, and inside the court's hours too; any other time is refused with "This time is outside opening hours. Pick another time." Lessons you book for a client from Book lesson for client are not held to these hours. The date starts on the coach's today, and dates and times are the coach's local time, even for a customer in another time zone. Times that have already passed today are not offered, and a lesson can't be booked online for a start in the past ("Pick a time in the future"). Before they confirm, the page shows the Total they will be charged: the coach's price, plus the court's price when a court is booked. After that they get the same Complete payment step as for a court booking, with your payment methods and their wallet balance. See Payment methods. Once there is nothing left to pay, the page says whether the lesson is confirmed or waits for your approval. Customers who are not signed in see Sign in to book a lesson with a trainer and a Sign in button that brings them back to the page. With Last-minute booking set, the page offers only the times inside that window, and a customer blocked under Repeat no-shows can't book a lesson online.

#Related

• Manage trainers
• Resources and opening hours
• Players and groups
• Invite your team
• Calendar