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Your privacy and data

Choose which businesses may send you news and offers, opt out of product analytics, download a copy of your data or delete your account.

How-toChecked against the app on 26 October 2026

Open Privacy in your account to decide what businesses may send you, choose whether Nola may count how you use the business app, get a copy of your data or delete your account.

Choose news and offers

News and offers lists every business where you have a client card. Each one asks separately.

  1. Open Privacy.
  2. Turn Send me news and offers by email on or off for a business.

With it off, that business sends you no campaigns. Booking confirmations, reminders and receipts still arrive. The unsubscribe link in a campaign email turns it off too.

Product analytics

If you have a business on Nola, Privacy also shows Product analytics. Nola counts how the business app is used, for example that a business was created or a plan changed, to make it better. It never includes your clients' details. The switch Help improve Nola with usage data is on by default. Turn it off and Nola stops counting how you or your business use the app.

Accepting cookies in the cookie banner also lets Nola record sessions in the business app. Typed text and client details are hidden in those recordings. If you decline cookies, no recordings run.

Download your data

  1. Open Privacy.
  2. Under Download my data, click Prepare my file.
  3. When the file is ready, click Download file.

The file holds your account and everything each business keeps about you: your client cards, bookings, payments, wallet, memberships, door visits, training and messages. Click Prepare a new file for an up-to-date copy later.

Delete your account

  1. Open Privacy.
  2. Under Delete my account, click Delete my account.
  3. Click Delete account to confirm.

Your name and contact details are removed from Nola and from every business where you have a client card. Future bookings are cancelled and memberships end. Receipts and invoices stay with the businesses for their accounts, without your details. You are signed out, and signing in again starts a new, empty account.

If your account owns a business on Nola, it can't be deleted from this page. Contact Nola support to close the business first.

Still stuck?

Ask the AI Copilot inside Nola, or send a request to the Nola team. A person answers within one working day.

Ask Copilot in the app Contact support