Set up standing bookings

A standing booking reserves the same weekday and time for a regular client, week after week. Open Bookings → Standing bookings in the sidebar.

Team members with write access to Bookings create, pause, resume and end standing bookings; a coach limited to their own calendar sees and changes only the standing bookings on their own resources, and creates them only there and for their own clients. A discount on a standing booking needs access to Money. See Invite your team.

#How it works

Nola creates the actual bookings on a rolling basis, about eight weeks ahead, and tops them up once a day. Each one is a normal confirmed booking on the calendar. The client gets a notification when you set the series up.

#Create a standing booking

1. Open Bookings → Standing bookings and click New standing booking. A sheet opens.
2. Search for the Client and pick them, then choose the Service.
3. Set the Weekday, Start time and Duration (minutes). Left empty, the duration is 60 minutes. The time is local time at the resource's location (or your business's time zone) and stays the same when daylight saving time starts or ends.
4. Choose a Resource / court (optional), or leave Auto-assign / none.
5. Set the Start date. Leave End date (optional) empty for a series with no end. The end date is included: a weekly booking on that day still takes place. Both dates are days in your business's time zone, even if your computer is set to another one.
6. Choose the Billing (see below) and an optional Regular-customer discount (%).
7. Leave Customer can release a single week for others to book ticked if the client may give back a week they cannot use. It is ticked to start.
8. Click Check for conflicts. Nola lists any week that clashes with an existing booking or blocked time.
9. Click Create standing booking. The sheet closes and the series shows under Active & paused.

If any of the first weeks clash, Nola does not create the series and the reason shows in the sheet. Move the other booking or change the time, then try again. Clashes further ahead are skipped when their week comes up, and you get a notification.

A standing booking in a class only clashes when the class is full. Other people booking the same class time do not block the week. For other services, any other booking at that time is a clash. Each week gets the same checks as a booking you add at the desk: blocked time, the resource, and your own time when the service books no resource. With Auto-assign / none on a service with a pool of courts, each week takes a free court.

#Billing options

The discount is taken off the service price for every week. For personal training or a lesson, the week's price is the hourly rate of the trainer or coach it books, so a standing lesson needs one: without a trainer or coach it can't be created, and a week whose trainer is missing is skipped. See Client wallets and Invoices.

#Repeat a booking from the calendar

For a quick series based on a booking that already exists:

1. Right-click the booking on the calendar and choose Repeat weekly…, or open it and use the same option.
2. Set the Number of weeks (up to 52) and the Billing: Invoice, Wallet per visit or Paid upfront.
3. Click Check conflicts, then Create series.

The series starts one week after the original booking, on the same weekday, time and resource. The client can release single weeks.

#Pause, resume or end

Each series in Active & paused shows its weekday, time, discount, dates and billing.

• Pause stops Nola from creating new weeks. Bookings already on the calendar stay.
• Resume starts creating weeks again.
• End series cancels every remaining future booking in the series and moves it to Ended. Each cancelled week frees its time for the waitlist, and a week paid from the wallet is refunded.

When you change the weekday, time, length or resource of a series, its upcoming weeks are cancelled and made again at the new time. Wallet charges for those weeks go back first, so nothing is paid twice.

To change or cancel a single week, open that booking on the calendar and edit it like any other booking. A week you cancel is not made again. A week you move to another time is not made again at its old time. If you undo the cancellation of a wallet-paid week, the wallet is charged for it again.

#What your clients see

Clients see their standing bookings in their account. If you allowed it, they can release a single week there, which frees the slot for others to book. Only a week still to come can be released, and no cancellation window or late-cancel fee applies to it.

#Related

• Calendar
• Client wallets
• Invoices
• Players and training groups