Frequently asked questions
Short answers about Nola, your customers, prices, languages, data and support.
About Nola
Is Nola a marketplace?
No. Nola is software for your business. Customers book on your own booking page, which you share through your website, social media or a QR code. We do not list you next to competitors and we do not take a commission on bookings.
Which businesses use Nola?
Businesses that sell time: salons and barbers, nail studios, spas, fitness studios, sports clubs with courts, golf clubs and similar. See Industry templates.
Which languages does Nola speak?
The app, your booking page and this help center are in English and Estonian. Russian is switched off for now. Your customers can choose the language for their emails and texts. See Languages and translations.
Your customers
Do my customers need an account?
By default, yes, for bookings, quote requests and messages. Customers sign in or create an account with their email on your booking page. It takes a minute, and it lets them see, change and cancel their bookings, accept your offers and message you. You can also allow guest bookings under Services → Rules: customers then book free and pay-at-venue services with their name, email and phone, and confirm by email. See Booking rules. See How to book and Book now vs. request a quote.
Can I add bookings for people who call or walk in?
Yes. Add them from the calendar. See Take your first booking.
Who answers my customers' questions?
You do. Your booking page shows your business, and customers contact you. Nola support helps you, the business.
Plans and prices
What does Nola cost?
You can start free, with one bookable resource. Plus, Pro and Business add every module and bigger limits, and Enterprise is priced per contract. Nola takes no fee on your payments. See Billing and plans. During the pilot, Nola shares its price list on request: ask for it on the contact page.
Data and privacy
Can I get my data out?
Yes. Owners can export client and booking data. See Privacy and GDPR.
Can I move from another booking system?
Yes, with a CSV import. See Import your data.
Help and support
How do I reach a person?
Click ? → Contact support in the app, or ask the AI Copilot to open a request for you. We answer within one working day. See Contact support.
Can AI tools read this help center?
Yes. Every page is also available as Markdown, and AI assistants can search it. See AI agents and MCP.
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Still stuck?
Ask the AI Copilot inside Nola, or send a request to the Nola team. A person answers within one working day.