Troubleshooting

Most problems come from a setting. Check the list below before you contact support.

#Customers see no free times

Work through these in order:

1. Opening hours. Each resource needs weekly hours. See Resources and opening hours.
2. Service and resource are linked. A service can only be booked on the resources it is attached to. See Services.
3. Booking rules. A long minimum notice or a short booking window hides times. Check Services → Rules. See Booking rules.
4. Blocked time. A block in the calendar closes that time. See Calendar.
5. Already full. Every resource may simply be booked.

#Customers cannot open your booking page

• Your business must be published. See Publish your booking page.
• If you changed your business name, your page address may have changed too. Share the new link from Marketing → Booking page.

#Times show an hour off

Check the time zone in Settings → General. Bookings, reminders and reports all use it.

#Emails or reminders do not arrive

• Check the settings in Settings → Notifications. See Notifications and SMS.
• Ask the customer to look in their spam folder and to check the email address on their client card.

#A team member cannot see a page

Some pages are for owners only, and some need a module to be turned on. See Invite your team and Modules explained.

#A page or menu item is missing

The sidebar only shows pages for modules you have turned on. Sports pages such as players, groups and leagues only appear for sports businesses. Turn modules on under Settings → Modules.

#The AI Copilot does not open

The Copilot is part of the AI Copilot module. Check Settings → Modules. See AI Copilot.

#A page shows an error

Click Try again. If it happens again, click Report this problem. See Report a problem.

#Still stuck?

Contact support. The more exactly you describe the steps, the faster we can fix it.